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Read client testimonials.
“Working with Susan and her team made our refinancing convenient and easy. I called to see if we could refinance and they took it from there. Of course, we had to provide some paperwork; but that’s normal. They did a great job keeping us informed throughout the whole process.”
– Brandon Schurter |
“This is our 4th house buying experience. By far the best of everything. I have never dealt with such caring professional people before. 5 stars! It was probably 2 hours total paperwork application and closing. They know their business and perform it efficiently. Great company to handle everything!!! Thank you all!!”
– Daniel F. |
“Everyone at Benchmark is wonderful. The customer service is probably one of the best I’ve experienced, period. They keep their clients informed of how the process is going, but not too much (not too many emails, etc…). Answer questions well and help clients through any “hurdles” that may come up.”
– Cara N. |
“This experience was amazingly stress free! Every detail was perfectly thought out and executed with the highest level of professionalism all the while, the staff, being super friendly and incredibly easy to work with. The little personal details during the first meeting, then sending me a moving kit complete with chocolate, keeping me constantly updated and bringing me in to the closing knowing that I was fully prepared brought such peace about the process! I’ve never experienced a house buying process with such ease ever before! Thank you thank you thank you!”
– Rebecca R |
“Personal touches made you feel like the most important client. Awesome communication throughout the entire process.”
– Leslie G |
“Susan,
From the start, I knew that I was in great hands with the quality of support I received from you. Being deployed overseas, you made the process seem as if I was there in person on how seamless the entire process went.
This was my first home purchase and I sincerely want to thank you for being so patient with me with my general lack of knowledge about the process. You broke everything down so well!
I love how you embrace your team with Tara King and Lisa Hager. All 3 of you were great and I want to thank each of you for your exceptional help and assistance through every step of the way!
I now see why everyone recommends you and your team; your integrity, professionalism, and timeliness made everything flawless!”
– Joey E. |
“We started our home buying process with another office that provided us incorrect information regarding our loan eligibility and were headed towards a very limited house search. We trusted that our original mortgage loan provider was giving us the correct information but when we began contacting them for clarity, communication became scarce. We spoke with our realtor about our situation and he suggested Susan Hatfield and Benchmark Mortgage. We are so glad we listened to him!”
– Taurean and Tiesha D. |
“Susan and the team from Benchmark literally pushed through our VA loan in 20 days. Our friends and co-workers that had VA loans were astonished by how quickly we were able to secure our loan for closing. I don’t have the right words to convey how thankful we are to Susan and Benchmark Mortgage in helping make our dreams of owning our own home again possible.”
– Frank M. |
Tell Us About YOUR Experience!
In the mortgage business, nothing is more valuable than proof of excellent service. The best evidence is not our low ratio of complaints, or the full branding of what is merely our everyday approach to lending: 
. The best evidence is your testimony and what other clients have said.
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