My name is Susan Hatfield.
Susan Hatfield has worked in various positions in both the financial and mortgage industry since 1997. However, 2003 was the most pivotal point in Susan’s career. Her focus shifted exclusively to helping clients obtain home financing. She understands the value and importance of homeownership and wants to help make that dream possible for others. In her years of experience, she has learned to recognize the individual needs of her customers and guide them to the plan that best benefits them financially. She often says that one of the most rewarding aspects of her job has been assisting clients with long-term financial success.
Susan’s journey with Benchmark Mortgage began in January 2014 as a Senior Loan Officer at the Richmond, KY location. She was drawn to Benchmark’s core values (Success, Positive Attitude, Relationships, Excellence, and Dynamic), which specifically focus on their clients. Susan has been recognized at the local level of Benchmark Mortgage for the “Positive Attitude” and “Success” Core Values Awards. In 2016, she was awarded the “Excellence” Core Value Award at the corporate level during a Production Trip in Miami, FL. At the corporate level, Susan is also one of the top loan officers in the country for Benchmark Mortgage. 2017 brought another level of success when she was selected to be a part of the Todd Duncan’s Elite Program and spoke at his conference in San Diego, CA which is geared toward mortgage and real estate professionals nationwide.
Her favorite part about being a loan officer is building relationships with her clients, and she strives to instill that value in her children, Jacob and Sara. They, along with Susan and her husband, Paul, enjoy being involved in their community and church through volunteer projects such as Home Meal Delivery, Single Mom’s Oil Change, Madison County Backpack Program, and other community based projects. Individually, she is a member of both Madison County Chambers of Commerce and the Berea Heritage Homeschool Co-op. She has served as a Sunday School Teacher, a Women’s Ministry Leader, PTA member, and a site-based council member for Madison County Schools. Susan continuously finds ways to incorporate the spirit of giving into her workplace and community. She recently hosted a “Party with A Purpose” event for her 40th birthday in which she raised donations and then matched the donation amount. She was able to write a check for $10,000 for the Madison County Backpack Program. She also leads a morning bible study for women in the community in her office every Wednesday morning.
Susan has set many goals for the year and has already accomplished many of those goals. However, communicating and educating people in our community about mortgage planning, and above all, providing outstanding customer service, will remain her goals year after year.
Hear what some of her clients are saying on the Testimonials page. click here
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